Production & Fulfillment
Please allow up to 7 business days (Mondays to Fridays) to fulfill your order. During peak season, high sales volume, and holidays, do allow up to 2-4 weeks. We process our orders accordingly from oldest to newest. The majority of our styles are made to order if we do not have the immediate styles in backstock that is ready to ship. This does not include the shipping time frame. Please factor this in when you're placing an order for a gift and have a specific deadline is needed.
We are pleased to announce, that we are shipping our goods worldwide.
We offer a flat rate of $12 USPS First Class (3 - 5 business days) shipping on domestic orders, we do have a tier shipping rate of $20 USPS Priority (1-3 business days) shipping and a $35 flat rate shipping charge on all International orders.
Our shipping carrier is currently being handled through United States Postal Service.
You have a one-hour time frame window after placing your order to cancel or void your order. Due to the majority of jewelry is made to order, we have to fulfill orders as they come in a timely manner. We can not stop or pause the order once it is already queued into line for production.
International Shipping Tax and Duties
For deliveries outside the U.S, we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees, or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
If the customer refused to pay duty tax and parcels have been returned to sender. Thesis of Alexandria is not responsible for any activities such as missing packages, lost tracking with a shipping carrier, and abandon by customs.